Privacy Policy

Privacy Policy of fiveelementwriting.com

At fiveelementwriting.com (the "Website), we collect and manage user data according to the following Privacy Policy. Please note, that you have to be at least 18 years of age to subscribe any content from the Website.

Data Collected

First of all, we take your privacy seriously. The Website operates on Ghost, an open source and privacy-focused system, hosted in the The Netherlands (EU), that only collects a minimum of data. It's completely GDPR, PECR and CCPA compliant. See the privacy policy of Ghost here.

The Website only uses cookies when you choose to subscribe to our services and become a member. Othwerwise it doesn't. A cookie is a small amount of data, which often includes an anonymous unique identifier, that is sent to your browser from a web site's computers and stored on your computer's hard drive. We use cookies to record current session information, but do not use permanent cookies. You are required to re-login to your account after a certain period of time has elapsed to protect you against others accidentally accessing your account contents.

Our discussion forum uses a seperate platform called FreeFlarum. It's also open source, privacy focused and EU-hosted, and it also only uses cookies when you sign-up for an account in the forum. See the privacy policy of FreeFlarum here.

We only collect the information you provide directly to us voluntarily. For example, we collect information when you create an account, subscribe, participate in any interactive features of our services, fill out a form, request customer support or otherwise communicate with us. The types of information we may collect include your name, email address and other contact or identifying information you choose to provide. We don't collect any credit card information as this is handled by Stripe (see below).

However, we do collect anonymous data from every visitor of the Website to monitor traffic and fix bugs. For example, we collect information like web requests, the data sent in response to such requests, the Internet Protocol address, the browser type, the browser language, and a timestamp for the request.

Use of the Data

We only use your personal information to provide you the Website services or to communicate with you about the Website or the services.

We employ industry standard techniques to protect against unauthorized access of data about you that we store, including personal information.

We do not share personal information you have provided to us without your consent, unless:

  • Doing so is appropriate to carry out your own request.
  • We believe it's needed to enforce our legal agreements or that is legally required.
  • We believe it's needed to detect, prevent or address fraud, security or technical issues.

Sharing of Data

We don't share your personal information with third parties. However, aggregated, anonymized data is periodically transmitted to external services to help us improve the Website and service.

We may allow third parties to provide analytics services, but we use open source and privacy-focused solutions for it. Currently, we use Fathom as our analytics service. It's a privacy-first company, its service doesn't use cookies and it's completely GDPR, PECR and CCPA compliant. See Fathom's privacy policy here.

We use social buttons provided by services like Twitter and Facebook. Your use of these third party services is entirely optional.

We do our best to take care of your privacy, but we are not responsible for the privacy policies and/or practices of these third party services, and you are responsible for reading and understanding those third party services' privacy policies.

Opt-Out, Communication Preferences

You may modify your communication preferences and/or opt-out from specific communications at any time. Please specify and adjust your preferences, and contact us if you need help.

Security

We take reasonable steps to protect personally identifiable information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. But, you should keep in mind that no Internet transmission is ever completely secure or error-free. In particular, email sent to or from the Website may not be secure.

Payments

We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).
We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information. The payment processor we work with is Stripe. Their Privacy Policy can be viewed at https://stripe.com/privacy

About Children

The Website is not intended for children under the age of 18. We do not knowingly collect personally identifiable information via the Website from visitors in this age group.

Changes to the Privacy Policy

We may amend this Privacy Policy from time to time. Use of information we collect now is subject to the Privacy Policy in effect at the time such information is used.

If we make major changes in the way we collect or use information, we will notify you by posting an announcement on the Website or sending you an email.

Complaints

If you wish to file a complaint about this Privacy Policy you are welcome to do so to The Danish Data Protection Agency: https://www.datatilsynet.dk/english/

Governing Law

This Privacy Policy, and any dispute or claim arising out of, or related to them, shall be governed by and construed in accordance with the internal laws of  Denmark without giving effect to any choice or conflict of law provision or rule.

Any legal suit, action or proceeding arising out of, or related to, these Privacy Policy or the Website shall be instituted exclusively in the federal courts of Denmark in the language of Danish.

Ownership

This Website is owned and operated by the Danish company Eternal Quest ApS with VAT number DK-26691230 residing at: Vesterbrogade 74, 1620 Copenhagen K., Denmark.

Contact

If you need to contact us please send ud an e-mail at: fiveelementwriting@protonmail.com